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Ask Jane

Ask Jane

emily-jane handmade jewelry - thoughtfully crafted jewels of gemstones & vintage Swarovski® crystals

 

Now shipping all orders within 3 business days


*All jewelry is made to order: We ship all orders within 3 business days. Have a jewelry emergency? Shoot us an email at jane@emiy-jane.com, we may be able to help <3
*Shipping is free on orders of $99 or more/ $10 for orders under $99 (continental US), we ship via FedEx Ground.
*Check our "news" page or Facebook to find out about sales, events and more!
*See all our latest creations on our Facebook page!
 

Wholesale: 

If you're interested in carrying the emily-jane line, please contact us with the store name and location, and we will review it and contact you within 48 hours:  

 

What is your return policy?

Our return policy is simple. Within 30 days of any purchase, you may return your merchandise in its original condition for a credit or exchange. Your credit does not expire. No Refunds. Please email for return instructions and mailing address (all returns must be insured) emily-jane is not responsible for returns that are not delivered or are lost.

 

How does shipping work?

Shipping is $10 in the continental US for orders under $99. Orders of $99 or more ship free via FedEx Ground (continental US).  If you need your order expedited or need shipping outside of the continental US, please email jane@emily-jane.com or include the details in the "ORDER INSTRUCTIONS/COMMENTS" field of the checkout screen, and we will contact you with any additional shipping charge.


How long does it take?

All emily-jane jewelry is made to order, and ships within 3 business days. If you have a jewelry emergency please email jane@emily-jane.com


In the event that my emily-jane jewelry needs repair, what is your policy? 

Repair fees typically start at $20. You'll be given an estimate when the item in need of repair is received. We'll do our best to keep these charges as low as possible. Please email Jane regarding your repair needs at jane@emily-jane.com


I have noticed a few of the stones on my emily-jane jewelry have 
imperfections. Why is this?

We receive our vintage Swarovski® crystals in their original packaging. However, due to the fact that many vintage crystals are 50-70 years old, it is not unusual to see a slight imperfection. This does not diminish the value or appearance of the piece. emily-jane jewelry is designed with natural materials, such as pearls, semi-precious and precious stones which may have inclusions or other irregularities. These should not be considered imperfections but rather add to the uniqueness of each piece.
 

How do I care for my emily-jane jewelry?

To keep your emily-jane jewelry in its original condition store it flat in a protective box or bag. Do not clean or polish oxidized sterling silver, for it will remove the black finish. Use a dampened chamois to polish crystals.  Apply cosmetics, hair products, and perfumes before wearing your emily-jane jewelry.
 

What style clasp will be on my emily-jane necklace? 

All necklaces and bracelets are made with secure lobster claw style clasps unless otherwise indicated.
 

What style closure will be on my emily-jane earrings? 

All earrings are made with secure and comfortable leverbacks unless otherwise indicated.
 

Can I order another style clasp or earring? 

Absolutely, please email Jane at jane@emily-jane.com for your choices
 

May I order my necklace longer/shorter? 

We want your necklace to fit you perfectly. Please email Jane at jane@emily-jane.com.
 

Can I order an item in another metal?
(sterling silver, tarnished sterling silver,
 14k or 18k gold, platinum, etc.)

Absolutely, this is usually not a problem. Please email jane@emily-jane.com so that we can discuss this in more detail with you.
 

I don't have pierced ears, do you make clip earrings? 

Nearly all of our earrings (with the exception of our hoop earrings) are available for unpierced ears. Please email jane@emily-jane.com
 

What do you mean by "vintage Swarovski® crystals"? 

The majority of our vintage crystals were no longer produced after the 1940's. We obtain all of our vintage crystals in their original packaging.

 

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